Refund and Returns Policy

Safe Rope Access is committed to providing quality products and services to our customers. If for any reason you are not completely satisfied with a purchase, we offer a clear and transparent refund and return policy.

Returns

You have 30 days from the date of purchase to request a return. To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.
• A proof of purchase is required.

Certain items are exempt from being returned, including:

• Perishable goods
• Customized or personalized products
• Digital products or software
• Clearance or final sale items

To initiate a return, please contact us at [email protected] or call (833)222-2201. Our team will provide instructions on how to complete the return process.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping costs for the original purchase are non-refundable, and any return shipping fees will be the responsibility of the customer unless the item was damaged or defective upon arrival.

Exchanges

We replace items free of charge if they are defective or damaged. If you need to exchange a product, please contact us with the details and photos of the damage within 10 days of receiving the item. Exchanges will be shipped at no additional cost once we receive the damaged item.

Shipping for Returns

You will be responsible for paying your own shipping costs for returning your item. The shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product is defective or damaged upon arrival.

Non-Returnable Items

• Perishable goods
• Customized or personalized items
• Digital products and software
• Clearance or final sale items

Contact Us

For any questions about returns and refunds, you can reach us at:

Phone: (833) 222-2201

Address: 234 Venture St., San Marcos, CA 92078

Email: [email protected]

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Safe Rope Access website located at www.ropeaccessus.com. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the website.

1. General Conditions

• The website and its content are available for personal, non-commercial use only.
• Safe Rope Access reserves the right to refuse service to anyone for any reason at any time.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time without notice.

2. Accuracy of Information

We strive to provide accurate product descriptions, pricing, and availability. However, occasional errors may occur. Safe Rope Access reserves the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if the information provided is found to be inaccurate at any time.

3. Payments

All payments are due upon order confirmation. We accept payment through [list payment methods, e.g., credit cards, PayPal, etc.]. If payment is not received, Safe Rope Access reserves the right to cancel the transaction.

4. Shipping and Delivery

• Shipping times may vary based on location and product availability. We do not guarantee specific delivery times.
• Once products have been shipped, the risk of loss and title for the products pass to you.

5. Intellectual Property

The website and all its content, including but not limited to text, graphics, logos, images, and software, are the property of Safe Rope Access or its licensors. Unauthorized use of any content is prohibited.

6. Limitation of Liability

Safe Rope Access is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. This includes, but is not limited to, damages for loss of profits, business interruption, or any other commercial damages or losses.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

8. Changes to Terms

Safe Rope Access reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any modifications indicates your acceptance of the updated Terms.

9. Contact Information

For questions or concerns regarding these Terms and Conditions, you can contact us at:

• Address: 234 Venture St., San Marcos, CA 92078
• Email: [email protected]
• Phone: (833) 222-2201